Automotive retail & aftersales.
One integrated platform.
Vision Automotive brings customers, vehicles, sales, acquisitions, service and insurance claims together in a single system — giving dealership teams a complete real-time view and customers a consistent experience across every channel.
- Customer and vehicle 360°
- Sales, service and claims in one flow
- Master system or integration layer
Integrated platform for Automotive Retail & Aftersales
Sales & Customer Journey Processes
Manage the complete customer journey across digital and in-dealership channels:
- Lead and opportunity management
- Customer 360° and interaction history
- Offers, price calculation and follow-ups
- Web portal, mobile app and in-store channels
Vehicle Acquisition & Inventory Processes
Maintain real-time control over every vehicle, from acquisition to sale:
- Vehicle evaluation and acquisition approval
- Connection between acquisitions and active sales cases
- Inventory status, pricing and availability
- Vehicle ownership, warranty and service history
Aftersales & Service Processes
Standardize and automate customer service after the vehicle sale:
- Service and maintenance workflows
- Warranty and post-warranty operations
- Insurance claim file evaluation
- Activities, approvals and financial monitoring
Performance & Administrative Processes
Improve dealership productivity through rules, automation and real-time insights:
- Automated sales commission calculation
- Role-based operational dashboards
- Calendar, scheduling and task automation
- Sales, service and inventory performance analysis
Customers Management
Aggregate every customer detail in one place — profile, associated vehicles, sales and acquisition files, service history and the full interaction timeline of cases, activities and posts. Records can be created directly in the platform or imported from existing systems such as Automaster, so sales and service teams always work on the same accurate data.
Vehicles Management
Track every vehicle sold, repaired or in the sales process. The vehicle record consolidates technical details, current owner and user, sales and acquisition files, warranty status, delivered services and pricing — including cars that were not purchased from your dealership but serviced at least once.
Aftersales Service & Insurance Claims
Standard workflows cover maintenance, mechanical and body repairs, vehicle checks and secondary services such as detailing, fast lane or replacement cars. Damage files advance through predefined steps — opened, in working, closed, submitted, paid — with dynamic document checklists, parts and labour estimates, insurer-specific requirements and automated submission packaging.
Vehicle Acquisition
Run the full acquisition flow — initiation, 360° history check, evaluation, purchase price proposal and validation, document verification and confirmation — in direct correlation with the related sales case. Trade-in from stock, trade-in with order, free acquisition and consignment are supported out of the box.
Sales Commissions & Performance
Sales results are consolidated monthly per agent and per category — new and used vehicles, accessories and services — combining figures imported from the invoicing system with data entered in the platform. Targets, achievement and bonus calculation are tracked quarterly, with alerts, notifications and a configurable approval workflow along the sales hierarchy.
Omnichannel: Portal & Mobile App
Give customers a consistent experience across every touchpoint. The self-service portal and the mobile application let them review their own details and vehicles, follow sales and service files, receive targeted offers and initiate or change service requests — while the same mobile interface improves the productivity of your showroom and service staff.
Special features
Customer & Vehicle 360°
A single record aggregates customer data, associated vehicles, sales and acquisition files, service history and every interaction — available in real time to sales, service and management teams.
Price Calculation Engine
A flexible pricing engine computes offers from pre-approved coefficients per make, model, campaign, financial service, cylinders, stock age and options. Discount matrices are maintained by business users through Excel upload.
Insurance Claim Evaluation
Manage damage files end to end, including operating as a claim centre on behalf of several insurers. Each insurer’s documents, successive reports and submission requirements are supported dynamically within the same flow.
Self-Service Portal & Mobile App
Customers manage their own details, review vehicles and open files, receive targeted offers and initiate service requests from the web portal or the mobile app — the same interface also supports showroom and field staff.
Automated Sales Commissions
Monthly and quarterly commission calculation per agent and sales category, based on invoicing data imported automatically, with adjustments, collaboration and a configurable approval workflow.
Master System or Integration Umbrella
Deploy Vision Automotive as the master system for your entire dealership activity, or as an integration layer over existing applications such as Automaster, Audatex, CRM and ERP.
Resources
Tailored demonstration
See Vision Automotive in your dealership
See how proven automotive processes — sales, acquisitions, service and insurance claims — can shorten implementation time, lower delivery risk and deliver measurable results for your organization.