Waste collection.
Traceable end to end.
Vision 365 connects citizens, call-centre teams, local coordinators, collection crews, partner stores and producers in one traceable workflow — from the first request to verified handover, incentives and reporting.
- Request to verified handover
- Campaigns, vouchers, partners
- Producer reporting portal
Integrated platform for Waste Collection & Circular Operations
Connect citizens, call-center teams, local coordinators and collection operators in one traceable workflow — from the first request to verified handover and performance reporting.
Citizen Requests & Case Management
Identify known or new customers, register anonymous enquiries when appropriate, capture collection requests and manage information calls, changes, cancellations, follow-ups and complaints in one case history.
Local Coordination & Scheduling
Route requests to the responsible local representative, validate pickup details, prepare orders for collection and assign the right crew according to location, campaign and operational capacity.
Operator Execution & Traceability
Give operators a clear operational queue, support pickup execution, record waste categories and quantities, scan mandatory traceability codes and complete each collection with a reliable digital audit trail.
Campaigns, Vouchers & Network Administration
Configure campaigns, participating operators, stores and collection locations; manage voucher rules and waste catalogues; monitor execution across organizations, localities and channels.
Client Identification & Call Handling
Every contact starts with identification: a known client is retrieved from the database, a new one is created on the spot, and genuinely anonymous enquiries are still registered. From the same screen the agent handles general information calls, requests about an order already in progress, handover instructions, corrections and complaints — each one recorded as a case.
Collection Orders & Dispatching
A handover request becomes an order with the waste categories, address and preferred slot. Orders are allocated to local representatives and collection crews, unprocessed orders are surfaced so nothing sits idle, and crew configuration keeps the assignment aligned with the resources actually available in each area.
Campaigns, Schools & Local Partners
Collection campaigns are created, activated, edited or cancelled centrally, with their own locations and invitations that local representatives and partner stores accept or decline. Schools and other recurring partners are managed as their own entities, so recurring collection programmes run on a repeatable process.
Vouchers & Incentives
Stores and store locations generate, verify, activate and settle vouchers issued to citizens who hand over waste, with settlement lists produced for reconciliation. Voucher reports are available per campaign, per store, per local representative and per county.
Traceability & Reporting
Traceability codes are scanned along the collection chain, and the reporting layer covers calls, orders per month and per channel, complaints, cases, recycling patrols, refusals, campaign waste volumes and traceability — giving operational teams and authorities the same verified figures.
Producer Portal: EEE & Battery Reporting
A dedicated portal enrols producers, manages their WEEE and battery contracts and maps each supplier product to the collective organisation’s catalogue. At the start of every month the system generates a reporting order per active contract; the producer declares quantities in pieces and kilograms, submits it for approval, and the invoicing of the corresponding fee follows automatically.
Special features
Multi-Role Operating Model
Call-centre agents, operators, local representatives, stores, store locations and administrators each get an interface matched to what they actually do, on a single shared data set.
Case-Based Interaction History
Every call, request, change, complaint and follow-up is grouped into cases and activities attached to the citizen, so the next agent picks up exactly where the last one stopped.
Campaign Management
Creation, activation, editing and cancellation of collection campaigns, with locations, invitations and acceptance tracking for local representatives and partner stores.
Voucher Lifecycle
Generation, verification, activation and settlement of citizen incentive vouchers, with settlement lists and reporting by campaign, store, representative and county.
Traceability Codes
Scanned traceability codes follow the waste along the chain, producing the evidence needed for internal control and for reporting to authorities.
Producer Catalogue Mapping
Supplier product catalogues are mapped to the collective organisation’s article list — imported or built in the platform — with standard or contract-specific tariffs per article.
Resources
A downloadable solution brochure for this industry is not available yet.
Tailored demonstration
See Vision 365 in your collection operation
See how citizen requests, dispatching, campaigns, vouchers, traceability and producer reporting can run on one platform — with shorter implementation time and lower delivery risk.